I met Kate at Chatsworth flower show. I was drawn to the metal plaques with designs cut out of them. I was thinking this would be really good to have in our garden with our charity logo. I spoke to the lady on the stall who turned out to be Kate. It was immediately obvious that she is not only passionate about what she does, but welcomes ideas and can suggest ways in which she can take your idea and work with it as a collaboration. Such a breath of fresh air, I’m so used to being told, what you see is basically it. Any way I felt under no pressure to buy there and then, Kate said she would look at the logo and see if it could be done in steel or stainless steel. Very shortly after the show I received an email with a sketch of what was possible. I was amazed! Apart from one tiny element which can be drawn onto paper, but not cut out, it was perfect. I ordered it in stainless steel. Communication right through was fantastic I really felt important as a customer, so rare these days. In addition Kate’s partner phoned me up to ask about where and how I wanted to position it, as they can adjust the size and position of the bolt holes, thereby preempting any future problems. When my plaque arrived my wife and I were thrilled. I will be buying off Kate again for our trustees. I can’t recommend them highly enough. Caring professionals. A joy to deal with.